Refund & Returns

Returns

United Kingdom

We accept returns within 14 days of delivery. Customers are responsible for arranging and paying for their own return shipping. We do not provide return labels.

If you would like to return an item or request a size exchange, please contact us at support@amadoflight.com.

ImportantPlease do not remove any tags from the garment, including back-pocket tags and hang-tags. Items returned without their original tags may be subject to an additional charge.

Outside the United Kingdom

For orders placed outside the UK, we do not accept returns or refunds unless the item arrives defective or damaged. If you receive a defective or damaged item, please contact us at support@amadoflight.com as soon as possible.

Refunds

Once we receive and inspect your returned item, we will send you an email confirming receipt and notify you whether your refund has been approved or rejected.

If your refund is approved, the amount will be refunded to your original payment method. Please allow 7 to 10 business days for the refund to be processed and appear in your account, depending on your payment provider or bank.

Late or missing refunds

If you have not received your refund after the stated processing period:

1. Check your bank account or payment provider again.
2. Contact your card issuer, as processing times may vary.
3. Contact your bank for further information.

If you have completed these steps and still have not received your refund, please contact us at support@amadoflight.com.

Exchanges

We accept exchanges for defective or damaged items. If you need to request an exchange, please contact us at support@amadoflight.com.

For size changes, please contact us within the applicable 14-day return period.

Gifts

If an item was purchased as a gift and shipped directly to you, you may receive a refund or credit for the value of the returned item, subject to our return conditions.

If the item was not marked as a gift, or was shipped to the purchaser before being given to you, any approved refund will be issued to the original purchaser.

Shipping & returns

To initiate a return, please contact support@amadoflight.com before sending your item back.

Customers are responsible for their own return shipping costs. Original shipping costs are non-refundable. Where applicable, return shipping costs may be deducted from the refund amount.

For international orders, please note that customs duties, import taxes and other local charges may apply. These charges are the responsibility of the customer and are generally non-refundable.

Return delivery times may vary depending on your location and the shipping service used.

We recommend using a tracked shipping service when returning an item, particularly for higher-value purchases. Amado Flight cannot guarantee receipt of returns that are sent without tracking.